Scheduling and Service Charges 07-01-00
Beginning July 1, 2000, to better optimize our technician's schedules and availability, SCSI will be implementing several changes in the way we serve our clients.
The first item will be a minimum charge of two (2) hours for all maintenance and non-maintenance service calls placed during normal work hours.
Weekend and after-hours service minimum will be four (4) hours per site visit. Non-scheduled weekend and after-hours are each $200/hr.
For those clients that are under maintenance agreements with SCSI, this additional charge will pertain to service calls outside of normal scheduled maintenance. Your rates for weekend and after-hours service will not change from your service contract.
Secondly, SCSI is implementing a delivery charge on all products. For each non-regularly scheduled delivery (delivery to a non-service agreement customer or on a trip separate from a regularly schedule maintenance day) on orders of less than $1,000, there will be a Delivery Charge of $30 inside the Beltway and $60 outside the Beltway. Minimum service charge will also apply to all deliveries if installation is required.
Thirdly, to better meet our clients request for flexibility, SCSI is revising its normal work hours. SCSI's new work hours will be Monday thru Thursday 8:00am to 5:00pm. SCSI has reserved Friday for network installations and training. If your company needs to schedule Friday work, please schedule with your service technician one (1) week in advance.
If you have any questions or require further information, contact our office at (713) 877-1100.
Sincerely,
Willie Kirkpatrick
VP of Operations
"Solutions"
© Copyright 2000 SCSI